Returns & Exchanges
Because each piece is built to order in your chosen wood and finish, our return policy is a little different from mass-market furniture. Here is how it works.
Made-to-order pieces
Finished, made-to-order pieces are not eligible for standard return, since they are built specifically for you. We make this clear up front and help you get the configuration right before production begins.
Before production
Plans change. If you need to cancel or adjust your order before it enters production, contact us as soon as possible and we’ll do everything we can to accommodate the change.
Damaged or defective on arrival
If your piece arrives damaged or has a workmanship defect, we’ll repair or replace it at no cost. Just contact us within 7 days of delivery with photos and we’ll take it from there.
Wood samples
Wood and finish samples are yours to keep. We encourage ordering samples before you commit, so the piece you receive is exactly what you expected.